Refund Policy

Ditel does not entertain refunds for amounts paid by users for Monthly, Quarterly, Semi-Annual, or Annual subscriptions. Refunds are only considered in non-feasible cases. The Refund will be credited in 30-40 days.

Ditel follows TRAI/DOT Policy Guidelines for billing disputes. Users must submit formal concerns via email to support@ditel.in. These issues will be addressed within 4-6 weeks, either through a discount or a credit note applied to the user’s account.

In any situation where the user ID or internet connection is not renewed, a charge of INR 50 per month will be applied by Ditel until the complete disconnection process is finalized.

For further queries, please reach out to us at support@ditel.in.